GENERAL: Unless otherwise agreed in writing, these terms constitute the only conditions upon which 1st Stop Home Technology (The Company) are willing to supply the goods to any clients wishing to purchase goods (The Purchaser) from the Company. All orders are accepted and executed on the understanding that the Purchaser is bound by these conditions. These conditions shall prevail over any terms and conditions in the Purchaser’s order or other document issued by the Purchaser except where expressly agreed to by the Company in writing.
PRICES: All prices are executed subject to the quoted price which shall supersede any price list of the Company whether published or unpublished.
Items that are newly released on pre-order will be dispatched at the earliest opportunity. Stock items which are ordered with the new release items can be delivered to the Purchaser at an extra charge if required.
Goods supplied by the Company shall be at the Purchaser’s risk immediately on delivery to the Purchaser or in custody on the Purchaser’s behalf.
(A)-WARRANTY: The Purchaser is entitled to the benefit of any warranty or guarantee received by the Company from the Manufacturer of goods supplied. The Company shall not be liable for: (i) Any defects resulting from wear and tear, accident, improper use by the Purchaser other than in accordance with the instructions or advice of the Company or the Manufacturer of the goods. (ii) Suitability of any goods for any particular purpose or use under specific conditions whether or not the purpose conditions were known or communicated to the Company. (iii) Any technical information, recommendations, statements or advice furnished by the Company or its servants not given in writing in response to a specific request from the Purchaser before the contract is made. In the event of any faults arising during the guarantee period: (i) The Purchaser shall be responsible for the return of all faulty goods in its original packing or suitably packed to the Company. (ii)1st STOP is not responsible for any supplied products that are used in conjunction within the project. This includes wireless routers, TVs, speakers etc. (iii)1st STOP does not accept any responsibility and warranty will be void should any damage or faults occur if the product is not installed by 1st STOP. (iiii) The Company reserves the right to carry out the repairs itself, its agents or return the goods for repair to the Manufacturer as the Company in its absolute discretion sees fit. Where the goods are sold under a Consumer Transaction (as defined by the Consumer Transactions (Restrictions of Statements) Order 1976) the statutory rights of the Purchaser are not affected by these conditions.
RETURN OF GOODS: We are unable to pay for the return of any items purchased from 1st STOP. There will be a collection fee. In the case of service and repair outside the manufactures warranty period, a handling and inspection charge will be payable prior to any work carried out. An estimate and service can be refused and the product will be returned to the client without any work performed, however the handling and inspection charge will be retained. A handling charge of 35% will be deducted from the invoice value by the Company where it is established that the reason for return of the goods was not subject to provisions of clause 5 of these Conditions or through any error on the part of the Company. All goods must be returned in their original packing.
CLAIMS: Claims for missing items, non-delivery or damage to goods in transit must be made within 7 working days of expected delivery time. Any claims made after this time will not be accepted.
DEAD ON ARRIVAL: Any new goods that are found to be faulty maybe returned for replacement or a refund in which case the Purchaser has to notify 1st Stop Home Technology within 7days of the receipt of goods.
PAYMENTS: A deposit payment of minimum to 50% of project value, 100% on products not normally stocked, and 100% deposit on all available products, is payable when the order is made. If prior to the products being installed or dispatched from 1st Stop the order is cancelled, the deposit will be returned less administration charge of 5%. Should the products have left the suppliers, 20% of the deposit will be forfeited. Prices include VAT at 20% and exclude delivery charges and installation unless stated. The remaining balance of a project is payable within one month of the completion, or to delivery of the goods. Should a cheque or BACS payment be used to pay the balance, this amount must be presented with enough time for the funds to be cleared into the 1st STOP account. Project delivery will not be made until funds have cleared If the outstanding balance is not received by the due date, the sale may be cancelled at the discretion of 1st STOP, and any monies paid by the client will be forfeited. For goods purchased under the above conditions, 1st STOP will, at its own discretion, consider storage for a maximum of two months after the advised delivery date. A fee for storage will be charged to the client. Storage will be at the client’s own risk.We reserve the right not to proceed with the order if we are unable to verify security details such as the billing address. We may ask the customer to supply proof of address in such cases. Your credit or debit cards will be charged at the time of ordering in order to secure the goods. Cheques both personal and business are welcome but will require clearance before shipment of any goods takes place. Clearance will take up to 7 working days from when cheque is received. Funds may also be transferred directly into our bank account (or pay cash) in such cases goods will be dispatched as soon as the funds have cleared. Special clearance of cheques will be subject to a £15 charge. No title of goods shall pass from 1st Stop Home Technology to the Purchaser until Payments have been received in full. The Purchaser has full responsibility for the goods from the time of delivery and liability to insure that the goods then rest with the Purchaser.
In the circumstances that The Purchaser cancels the purchase of a bespoke product during installation, 1st Stop reserves the right to fine The Purchaser and refuse to refund the transaction.
1st Stop reserves the right to refuse to refund (I) bespoke products produced specifically for the Purchaser by the Company. (II) labour hours and physical or intellectual effort by members of staff.
Quotation provided by 1st STOP are valid for 30 days from the date of issue, unless otherwise agreed up in writing.All products are subject to availability. All goods offered are subject to availability and would be continually improved with data updates. This means that product specification may change on occasion without notice.
All products are covered by a one year’s Manufacturer’s warranty.
Line Faders, Cross Faders and Stylus are not guaranteed unless otherwise stated.
1st Stop Home Technology reserves full rights to cancel an order if not fully satisfied with any security criteria. 1st Stop Home Technology defines cleared orders as orders that have cleared funds and passed security checks fully.
CONSEQUENTIAL LOSS: (a) The Company shall not be liable for any loss sustained by any personal damage to any property whatsoever and howsoever arising directly out of or in consequence of any act or a mission by the Company in the supply of goods including delay, loss of profit and liability to third parties. (b) Nothing contained in these terms and conditions shall affect the Company's liability under the ‘unfair contracts terms act 1977’ for death or personal injury caused by the negligence of the Company.
This contract and these general conditions of sale shall at all times be construed in accordance with and subject to jurisdiction of the courts in England.
We are not liable for any work, consultations, inspections and installations, that have been provided to the client before our initial visits or any subsequent work that has been undergone by persons other than representing 1st Stop Home Technology irrespective of whether the work carried out by 1st Stop Home Technology is in any way connected to such work
The client has the responsibility to ensure that any previous work of any kind connected or associated with the goods or services provided by 1st Stop Home Technology are in full working order.
For assistance find & contact 1st Stop Home Technology Ltd. calling at +44 (0)20 7978 6262 or send an email to email@example.com.